Refund policy

At bunii, we want you to feel confident about your purchase.

Change-of-Mind Returns

You may request a return within 30 days of receiving your order. Items must be unused, unopened and in their original packaging.

To request a return, email helpbunii@gmail.com with your order number. Please wait for approval and return instructions before sending any items back.

Opened blind boxes and mystery products cannot be returned for change of mind. This does not affect your rights if an item is faulty or incorrectly supplied.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives. If something is damaged, faulty or incorrect, contact us promptly with your order number and relevant photographs.

We will assess the issue and provide an appropriate remedy under applicable consumer law.

Return Shipping

Customers are responsible for return postage on change-of-mind returns. We recommend using a tracked service.

For faulty or incorrectly supplied items, bunii will cover reasonable return costs where required.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds are submitted to the original payment method within 5 business days. Your bank or payment provider may need additional processing time.

Your Consumer Rights

Nothing in this policy limits your rights under Australian Consumer Law. The 30-day return period and original-condition requirements apply only to change-of-mind returns.

Contact Us

Email: helpbunii@gmail.com
Phone: 0492064943
Warehouse Address: 122 Arthur St, North Sydney NSW 2060, Australia

Please contact us for approval before returning any items.